Refund policy

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Return & Refund Policy

Last updated: August 2026

At PLURRSTUFF, we want you to be happy with your purchase. If something isn’t right with your order, we’re here to help.

Return Window

You may request a return within 30 days of delivery.

Returns requested after 30 days may not be accepted.

Return Eligibility

To be eligible for a return, the item must be:

  • In the same condition you received it
  • Unworn, unused, and unaltered
  • In its original packaging
  • Returned with any included tags, accessories, or components
  • Accompanied by proof of purchase or your order confirmation

How to Start a Return

If you have a PLURRSTUFF customer account, you can request a return directly through your account:

  1. Sign in to your account.
  2. Go to Orders.
  3. Select the order containing the item you want to return.
  4. Choose Return items.
  5. Select the item and your reason for return.
  6. Submit your return request for review.

If you checked out as a guest or do not have an account, email us at info@plurrstuff.com with:

  • Your order number
  • The item you would like to return
  • Your reason for the return
  • Clear photos if the item is damaged, defective, incorrect, or otherwise relevant to your request

We aim to review return requests within 2 business days.

Please do not send an item back without an approved return request or prior authorization. Unauthorized returns may not be accepted or refunded.

Return Shipping

If your return is approved, we will provide return instructions.

Return shipping costs are the responsibility of the customer unless the item arrived:

  • Damaged
  • Defective
  • Incorrect

If the return is due to an error on our part, PLURRSTUFF will cover the applicable return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible through your account return portal or at info@plurrstuff.com.

Please include your order number and clear photos of the issue.

Once the issue is confirmed, we may offer a replacement, refund, or other appropriate resolution at no additional cost to you.

Electronic & LED Items

LED gloves, fiber-optic accessories, light-up gear, fans, and other battery-powered products should be inspected promptly after delivery.

If an electronic item arrives non-functional or defective, contact us within 7 days of delivery and provide your order number along with photos or a short video showing the issue.

If the defect is confirmed, we may provide a replacement or refund.

Electronic items showing signs of misuse, accidental damage, modification, improper care, or normal wear and tear are not eligible for return because of those issues.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used face and body products, including glitter, cosmetics, and UV-reactive products, for hygiene reasons
  • Gift cards
  • Items marked as final sale or non-returnable at the time of purchase
  • Items returned without prior authorization
  • Items damaged through misuse, modification, improper care, or normal wear and tear

If you are unsure whether your item is eligible for return, contact us before sending it back.

Exchanges

We do not currently process direct exchanges.

If you would like a different color, size, or product, please return the original item and place a new order for the replacement item once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@plurrstuff.com.

Shipping Delays & Missing Packages

Delivery times may vary based on the product, destination, carrier, and fulfillment location.

If your tracking information shows an unusual delay or your package appears to be missing, contact us so we can help investigate.

PLURRSTUFF is not responsible for delays caused by weather, carrier disruptions, customs, incorrect shipping information provided by the customer, or other circumstances outside our reasonable control.

Contact Us

Email: info@plurrstuff.com
Phone: +1 (779) 707-0852
Website: plurrstuff.com

We aim to respond to customer inquiries within 2 business days.